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Branding
and Symbolism |
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John Fraim, GreatHouse Company |
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The Internet Store |
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"Attention,
attention all web shoppers. Where you click may be used to define who
you are."
It is amazing that
much key marketing research is still based on the selection of small
groups of interviewees and what these interviewees tell the interviewers.
(Hello. Anyone home? This is the late 90s you know.) If one can get beyond
this primitive method of marketing research (which is not all that easy
considering the financial power and vested interest of focus based marketing
research), one should be able to see that web sites are really the "focus"
groups today. In effect, they are like sophisticated electric stores
where the actions of visitors can be tracked in all the aisles (web
pages) they browse through. The fact that Webster
are electronic stores is not really news, though. What is news is the
idea that simply clicking onto the internet may in fact be a giant store
where all actions might be tracked. In effect, this is already being
done with discussion groups on sites such as DejaNews (http://www.dejanews.com)
which is able to sort threads of any discussion group web surfers have
been in. But might there
be a profile of a web surfer which is a composite of all sites he or
she has surfed to over a certain period of time? You won't hear much
mention of this right now because of rights of privacy arguments under
the constitution but in many ways this is the real marketing promise
of the internet. Within this scenario,
there are a few interesting variations. One is that individual internet
sessions might become "smart" in the sense that each web click will
define the surfer's interests and lead to CGI relational database matching
of banner ads which become more and more specific given the greater
number of clicks. For instance, think
of the AltaVista search engine (http://altavista.digital.com) and the
banner ads which appear on the right based on the search words chosen.
Or, the Amazon site which suggests similar books when particular books
are searched for. Why not a type of
banner ad which stays with the surfer (based on "cookie" technology)
and appears even when they leave Altavista or any of the search engines?
These banner ads, in effect, would not be based on words typed into
the form of a search engine but rather created by the clicks of the
web surfer. The more clicks in a particular session, the more defined
the banner ads and the suggestions of relational sites for the surfer
to click to. Expand your thinking
for a minute beyond individual web sessions to what might be termed
"surf histories" based on accumulated web sessions. In this scenario,
once one clicks onto the web, suggestions are immediately made based
on a composite of past surfing history. Certainly the movement
towards micro-defining consumers by choices they make is not a new concept.
In the 80s, there was Stanford's VALs market segmentation which segmented
consumer markets by values, attitudes and lifestyles. The VALs system
was expanded in the 80s into CACIs 43 demographic "acorns" today or
the Clarista segmentation. This research was based in great part of
matching consumer zip codes with demographic and psychographic information.
For example, if one lives in the 43357 zip code there is a close correlation
that they may subscribe (or be a potential subscriber) to Country Living
Magazine. But why not focus
on web surf patterns rather than magazine purchases or hobby activities?
Later, the surf patterns can be matched up to particular product categories
but this will never be arrived at if the marketing focus is pushed away
from the web towards purchases and activities off the web. * * * There is another
side to the coin here. Along with histories of web surfers which can
be developed are also histories of web sites. Web sites can be viewed
themselves as individual web surfers, defined by the histories of the
web surfers who come to the site. And it is here that
there is the possibility for CGI relational database matching far beyond
what is currently seen on the web. One of the hottest
topics in web marketing is the creation of virtual communities based
around similar interests. A key book in this area is Net.Gain (1997)
by the McKinsey & Company consultants John Hagel III and Arthur
Armstrong. Why not have virtual
communities continually refined and "delivered" automatically to particular
Webster? In other words, why should a web site have to make any type
of choice in the matter? The choice has already been made. For each
web site there is an index of web surfers which (based on their click
history) have said that they should be part of a particular community.
Why not automatically link them up to the particular site and establish
this virtual community? In effect, all decisions are made for you on
the internet if you truly believe in the concept of the web. Any decision
you make is outside the web philosophy and really a "wrong" decision.
* * * Apart from strategic
marketing advantages to companies which are able to bundle and deliver
histories of web surfers, there may also exist broad value in this method
to overall culture studies. Throughout the twentieth
century, a number of broad theories have been advanced which attempt
to explain mass cultural movements and the "zeitgeist" of particular
times. Carl Jung's concept of the collective unconscious and Lloyd deMause's
psychohistory concept of cultural fantasy cycles immediately come to
mind. There are certainly others. Might the web present
the best test scenario to see if these concepts possess any scientific
validity? Our research on
modern symbolism contained in The Symbolism of Place and Symbolism of
Popular Culture suggests that a possible approach to determining if
these theories possess validity is by monitoring the leading products
of popular culture. Products, we content, are the true modern symbols.
In effect, do products
such as the leading films, TV programs, toys, celebrities, books and
music demonstrate dynamic patterns of symbolism by overall movement
between dualities and sequential steps in this movement? And, do leading
products show synchronistic alignments to particular periods of time?
Much of our method
is based on identifying leading products at particular points in time.
But, the idea of the web as one great store and the ability to create
a "history" (biography?) of web surfers may be far more important than
box office film trends or Arbitron ratings for top TV programs. Psychologist William
Sulis suggests that ant colonies may present a model of Jung's collective
unconscious. The research on ants by Pulitzer Prize winning scientist
E.O.Wilson at Harvard seems to validate this conclusion. Do all the
clicks on the Internet present a representation of the collective unconscious
that Jung was only able to speculate about before the electronic era?
There is no better
time than now to put old Jung to the test. |
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© Copyright
1998, 1999, 2000 John Fraim - Greathouse
Company |
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